At Invictus Healthcare System, we take pride in our customer experience. Invictus is a multi-specialty clinic with a variety of practitioners who are committed to providing each patient with exceptional care. Invictus is not just our name but also a representation of our heart in patient care. This begins with our customer experience.
Customer service can be defined as, the assistance and advice provided by a company to those who buy or use its products and services. However, we believe the customer service definition is outdated and mundane. This buzzword doesn't have a deeper understanding of what a customer truly needs.
Customer service can be viewed as reactive, only offering open communication when a problem or issue arises. We agree that as a staff, we are proactive and go beyond traditional customer service. Invictus provides an experience for patients.
Customer experience is the result of every interaction a customer has with your business, from navigating the website to talking to customer service and receiving the products or services you offer.
At Invictus, Great Customer Experience Can Come From:
Navigating the website
Scheduling an appointment
Appropriate wait times
Engaging employees
Insightful healthcare providers
Receiving the best and most appropriate care possible
These Experiences Lead To:
A happy patient
A loyal patient
Brand ambassadors
Influential word of mouth
We aim to provide quality care and earn your trust by demonstrating exceptional customer experience. Living with pain makes it harder to do the things you love. At Invictus Healthcare, we search for the underlying conditions of each patient's problem and build a customized treatment plan that best fits their lifestyle. Call (918-994-4000) to schedule your consult today!